Privacy Statement


Effective Date:     March 2018

Last Revised:        February 2018


Thank you for visiting FTD MARKETPLACE.  FTD, LLC. (“FTD”) is committed to respecting your privacy. This Privacy Statement outlines our use of personal information collected on our Website at www.ftdmarketplace.com (“Website”).  The practices outlined herein are incorporated by reference into the Terms of Use for the Website.


This Privacy Statement is current as of the Effective Date.  We reserve the right to change this Privacy Statement from time to time. Please consult this portion of the Website periodically for important changes to the Privacy Statement as FTD may, at any time, and without notice, revise this Privacy Statement by updating this posting.


Please read this Privacy Statement carefully.  By accessing or using the Website, you are bound by these terms and conditions and any changes to these terms and conditions; you should therefore periodically visit this page to review the current Privacy Statement.  Access or use of the Website following any change to this Privacy Statement constitutes your agreement to those changes. If at any time you choose not to accept the terms of this Privacy Statement, you should not access or use this Website.


Please continue reading below for information on how use and disclose your personal information.


1.       Personal Information We Collect


In order to use certain features of the Website or make purchases with FTD, we require you to register and provide certain personal information about yourself. Such information may include, but is not limited to, your name, your company name, contact information including shipping address, telephone number, email address, billing address, credit card number and expiration date and your account username and password. We collect your information so that we can:


·         Process your orders

·         Confirm your identify for payment authorization

·         Help you track the status of your order

·         Ship orders to your business address

·         Send you news from FTD Marketplace

·         Generate statistics for marketing and sales analyses

·         Provide you with the best possible shopping experience


Your shipping information will be supplied to one or more vendors. We also share your information with our floral and gift vendors for the sole purpose of delivering your orders.


2.       How We Use Personal Information


FTD may store and process personal information in order to facilitate your use of the Website and to identify you when you log in to our Website. We may also use the personal information we collect to better understand our users and to tailor and enhance our Website. 


FTD may also store or process personal information using contractors, subcontractors and vendors (collectively, “FTD Third Parties”) and their agents or employees.  All of our FTD Third Parties are required to protect the privacy of your personal information in the same manner as set forth in this Privacy Statement.  FTD is not responsible for the protection of any personal information provided by you to third parties or other Websites even if you reach such third parties or other Websites through hyperlinks to the Website.


As indicated on the Website, FTD may also send you an on-line newsletter, e-mail communications or promotional offers to the email address provided at the Website as well as certain promotional offers.  If you do not want to receive such e-mails from us, please follow the instructions provided in the body of such e-mails or please contact Customer Service at marketplacecs@ftdi.com.


We may supplement the information you provide to us with data we receive from third parties, such as marketing firms or address verification services. For example, if you change your address and fail to advise us we may verify your address through a third party address verification company.


3.       Personal Information Processed in the United States


Our computer systems are currently based in the United States where data protection and privacy regulations may be different than other parts of the world, such as the European Union.  As a visitor from outside the United States, if you provide us with your personal information, you will have agreed to the terms of this Privacy Statement and our Terms of Use and you will have consented to processing of all such information in the United States, which may not offer an equivalent level of protection in certain other countries.


4.       Non-Personally Identifiable Information


While you use our Website, we may collect and aggregate anonymous information from you including but not limited to your demographic data, browser type, your Internet Service Provider or operating system, the URL of previous Websites you visited, and your IP address. We may share this information, which does not personally identify you, with our third party marketing partners, affiliates or agents for various administrative and marketing purposes.


We use your IP address to help diagnose problems with our server, and to administer the Website. We may also use your IP address to identify you when we feel it is necessary to enforce compliance with this Privacy Statement or the Terms of Use or to protect our services, Website, systems, information, employees, business partners, service providers, users, customers or others.


5.       Cookies


We may collect information from you by using cookies. A cookie is a small text file stored on your computer containing information about you. Cookies help us analyze web traffic, provide user data for a particular webpage, and allow web applications to be responsive to you as an individual. This helps us tailor our operations to your specific needs and preferences by gathering and remembering information about your preferences.


Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting our cookies, please follow your Internet browser’s steps for doing so.  However, if you do disable cookies, you may not be able to take full advantage of all our online features or access certain sections of our Website.


6.       Disclosures and Onward Transfers

We will not disclose, trade, rent, sell or otherwise transfer your personal information without your consent except as otherwise set out herein.


To enable us to more efficiently operate the Website, we may share your personal information with selected third parties who are acting on our behalf as our agents, suppliers, or providers.  You acknowledge that the collection, transfer, storage, and processing of your personal information may be undertaken by these selected third parties for the purposes for which the data was collected. Our service providers are given the information they need to perform their designated functions, and they are not authorized to use or disclose personal information for their own marketing or other purposes.


There are also business and/or legal reasons we may be required to disclose your personal information.


As an example, we may transfer information we have about you to third parties in connection with a merger, sale or acquisition involving all or part of our company, or as part of a corporate reorganization or stock sale or other change in corporate control.  If we undergo such a business transition, your personal information may be one of the assets affected.


We may also be required by law to provide your personal information to law enforcement or a government agency in response to a search warrant, subpoena or other legally valid inquiry or order, or to an investigative body. We may also disclose your personal information where necessary for the establishment, exercise or defense of legal claims, to protect our interest or preserve our rights, or as otherwise permitted or required by law.


7.       Security

We use procedural and technological security measures which are reasonably designed to help protect your personal information from unauthorized access or disclosure, consistent with industry standards. 


We use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. However, it is always possible that third parties will unlawfully intercept or access transmissions or defeat these measures. Therefore, we do not promise and cannot guarantee (and thus you should not expect) that your personal information can never be viewed and/or used by others. FTD is not responsible for these unauthorized uses, thus you should be careful about the information you make available when using our Website.


8.       Children

Our Website is not directed at children under the age of 13 and we do not knowingly allow anyone under 13 to provide us with any personal information.  If you are under the age of 13, do not use this Website.  Children should always get permission from their parents before providing any information about themselves online, to us or to anyone else.


If parents believe their minor children have accessed this Website and provided their personal information, please contact us.  We will delete the child’s personal information in accordance with relevant laws and regulations.


9.           Other Sites

Our Website may contain links to other sites that FTD does not own or operate. Links to our Website may also be featured on third party Websites on which we advertise.


We provide links to third party Websites as a convenience to you. These links are not intended as an endorsement of or referral to the linked Websites. We recommend you carefully read the privacy statements, notices and Terms of Use of any other Websites that you visit. We do not have any control over such Websites, and therefore we assume no responsibility or liability for the manner in which the organizations that operate such linked Websites collect, use or disclose, secure or otherwise treat your personal information.


10.        Complaints


FTD takes your privacy concerns seriously. If you believe we have not complied with this Privacy Statement with respect to your personal information, please contact Customer Service at marketplacecs@ftdi.com.